FAQ's


We want your shopping experience with us to be a plesant one & you will return & shop again.
 
                                                              Payment Method 
I accept all major credit & debit cards plus checks, money orders, or Paypal. If you pay by check, merchandice will not be shipped  for 5-7 days after check clears.  If after 10 days from order money has not been received the merchandice will be put back in inventory.
 
                                            Shipping/Insurance Claims
Shipping charges will be added to all orders unless otherwise specified.
All shipping rates are from the continental United States.  
I ship by USPS, UPS, or Federal Express depending on the size of the item within 3-5 days of receipt of payment or after check clears (5-7days).
 
I strongly advise that you insure all items being shipped.  Please note uninsured lost items will not be covered. by the shipper & The Country Woodshed is not liable for refunds due to loss or damage by the shippers.  Great care is taken in packaging but occasionaly they are damaged in transit.If your item has been damaged ,I will be happy to file the insurance claim for you and follow up to insure that your refund is credited  as soon as the shipping service pays the claim.  Once a claim has been submitted, the shipping service picks up the package from your home and the claim will take approximately 10 business days. All shipping services require that you retain the original packaging and box for their inspection and prossing of your claim.  Please keep all original packaging intact and with your item for pick up.  Failure to do so may result in your claim being rejected.
 
                                           Return Policy
We want you to be completely satisfied with your purchase. In the event you want to return an item other than damage, please contact me by via email within 5 days of receipt of purchace to obtain a return Authorization Number.  Returns without an Authorization Number will not be excepted.  Items must be received within 10 days of insurance of the Authorization Number.
 
Shipping and insurance fees are not refundable.
 
Returned items must be packaged securely in their original condition, and Must be insured for the value of the item..  The original packing slip along with your return Authorization Number must be included as well.  Returns which become lost or damaged during shipping and  have not been insured shall Void all refunds or store credit. 
 
Sales tax at a rate of 6% will be charged for shipments to Kentucky only.    


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